Digital Nations & Super Cities

• New Entrants to Top 10 Digital Nations: Vietnam.
• Top 5 Super Cities: Bangalore, Sao Paulo, Toronto, Manila and Dublin.
• Top 10 Super Cities New Entrants: San Francisco, London and New York.
• New Entrants in Top 100 Super Cities: There are 8 cities who have shown exemplary movement in embracing digital and being relevant to the globalization of services. These cities are Melbourne, Tokyo, Raleigh-Durham, Amsterdam, Berlin, Tampa, Stockholm and Paris making in Top 100 Super Cities.
• Cities like Manila, Mumbai, Delhi, Buenos Aires, Cebu, Santiago, Chennai, Hyderabad etc., who have a significant amount of BPO and customer service work, have been hit the hardest and the industry has realised that they cannot only depend on human workers at the time of pandemic. Leading companies should have leveraged the digital technology to automate and contextualize a truly digital contact center with true omni-channel capability across chatbots and conversational AI.

Over the last decade, technology has disrupted numerous businesses across all industries. We all have seen how the lockdown has decimated the traditional businesses and lives of each and every one of the seven billion global population. Factories have been shut down, offices and retail shops have been closed, hospitals are limiting themselves to urgent and emergency care. All non-essential products and services are unavailable. Unemployment is at its highest ever in history. Customer service contact centers have huge volume of calls, but very few agents to take the calls. All businesses are working from home. We all wish that our applications were all hosted on public cloud like Azure, AWS, Google cloud that come with many tools which help automate operations. This would have enabled a seamless “work from home.” Many businesses have already made a decision that work from home will be the new normal. Most of your processes should be done through AI and digital workers rather than human workers. There are many intelligent solutions available driven by AI. Bringing in AI driven innovative solution is a must. So, before you automate “as is”, stop and think. Ask yourself few questions:

• Dream the customer experience you want to deliver, without technology constraints
• Is there an “off the shelf” innovative AI based solution to enable the client experience? And you bet, there is!
• Can I completely automate the solution? And you bet, you can! Don’t listen to people who give you multiple reasons as to why it cannot be done

Businesses who have embraced innovative technologies have done extremely well. Numerous examples of winners should give us the motivation and sense of aggression for action. We all wish, we would have been more prepared earlier. The good news is that each and every one of us in our respective businesses can still leverage numerous innovations and the new technology, to get our businesses on track in a fairly short period. We need to prepare for the recovery and get the return on investment in less than six months. Here is list of few solutions that are being deployed by clients across the globe to manage through the global crisis (www.tholons.com):

• Digital Omni-channel Contact Centers with Conversational AI
• Cloud Migration, DevOps, SecOps & WFH
• AI Driven Finance and Banking Solutions and Intelligent Automation
• AI Driven Healthcare Intelligent Automation Solutions
• Intelligent Supply Chain

About Tholons

THOLONS is a Global Strategic Consulting, Digital Industrial Innovation and Investment Advisory group serving Fortune 500 / Global 2000 clients. We help clients maximize returns on their innovation, digital transformation, business growth and global expansion.
Tholons advisors engage with government bodies to build compelling strategies for making countries an attractive destination for Technology, Business Process Management, Innovation and Digital.
MY SPACES, the Enterprise Innovation global network, powered by THOLONS is the global leader and platform in a collaborative ecosystem of Co-work | Co-innovate | Co-invest.

About Tholons Services Globalization Index (TSGI)

TSGI 2020 is the 15th edition since its inception in 2006 and is based on Tholons’s proprietary location assessment framework, which uses both primary and secondary research. Data is collected and validated from an extensive network of industry stakeholders including enterprise buyers, service providers, governments, trade bodies and associations. Innovation / Digital, Talent, Skills & Quality, Cost, Risk & Quality of Life, Business Catalyst and Infrastructure are the key metrics used to rate and rank Super Cities and Digital Nations.
Tholons introduced innovation, startup ecosystem and digital transformation as key components to define its index for Top 50 Digital Nations and Top 100 Super Cities 2017. Tholons is excited to present its perspective on digital, and how it will change the industry, and the future of economies and growth markets. In TSGI 2018, additional digital parameters such as cybersecurity, digital skills, scale and global competitiveness were attributed. This 2020 index has a much higher emphasis on digital innovation attributes and assessment of how the various cities and countries have managed and are winning over the global crisis during the pandemic.

Media Contact
New York: Ankita Vashistha | +1-646-250-3828 | ankita@tholons.com
London: David Jones | +44-745-967-9656 | david@tholons.com
Bangalore: Anthony Rajesh | +91-988-645-7772 | rajesh@tholons.com

www.tholons.com