Digital Nations & Super Cities

Tholons Releases 2020 Services Globalization IndexTM Innovation at Scale!

NEW YORK, LONDON, BANGALORE, August 3, 2020 – Tholons, today, released the “Tholons Services Globalization Index 2020TM” (TSGI), its flagship research report and ranking of the Top 50 “Digital Nations” and Top 100 “Super Cities”. Services Globalization (outsourcing) industry has been shaken by the paradigm shift and big industry leaders are grappling to align their business model to the NEW NORMAL and the world of enterprise digital innovation and transformation. Tholons Services Globalization Index (TSGI) is published annually and is the industry’s premier ranking of the Top 100 “Super Cities” and Top 50 “Digital Nations”.

Avinash Vashistha, Chairman and CEO, Tholons, says “The world has seen major global crisis right from the great depression of 1931, to the dot com bust in 2001, the financial meltdown in 2008 and the biggest of all, the Covid pandemic in 2020. These are times when leaders need to take care of the present, focus on recovery, get returns in less than six months and prepare for resiliency in the future. There are numerous examples of winners that should give us the motivation and sense of aggression for action.”​

The year 2020 with the global pandemic is unprecedented for most of us. Businesses are struggling to survive, thinking of recovery, and making plans to sustain and grow. Everyone is wishing that they could have been better prepared. Now is the time, when the leaders need to take care of the present, focus on recovery and prepare for resiliency in the future. We all have seen how the lockdown has decimated the traditional businesses and lives of each and every one of the seven billion global population. Many businesses have already made a decision that work from home will be the “NEW NORMAL.” Businesses are looking to automate using AI based solutions and digital workers, rather than human workers alone. Bringing in AI driven innovative solution is a must.

AI driven intelligent automation solutions, available from Tholons (www.tholons.com), and the world’s leading consulting and technology companies are being deployed by world’s visionary businesses. We are living in a very dynamic and exciting world, where the challenges and opportunities are immense. Let’s go out there and re-design the experience, embrace innovators and drive change for success of enterprises.

You, as a leader have the fiduciary responsibility to your employees, customers, families and your business to act NOW!

Ankita Vashistha, CEO and Founder of Saha Fund and StrongHer Capital, a leading women entrepreneur firm spearheading innovation and technologies driving education, health and work from home says “Businesses have embraced AI and work from home as the NEW NORMAL. Most of the processes should be done through AI and digital workers rather than only human workers. There are many intelligent solutions available that are driven by AI. Bringing in AI driven innovative solution is a must. The industry should make ‘Innovation at Scale’ a business imperative.”

TSGI Top 20 Digital Nations

RANK 2020 RANK 2019 Digital Nations
1 1 India
2 3 United States
3 2 Brazil
4 4 Canada
5 6 United Kingdom
6 5 Philippines
7 7 Russia
8 8 Mexico
9 13 Vietnam
10 9 Singapore
11 16 Australia
12 11 Colombia
13 10 Argentina
14 12 Chile
15 15 Poland
16 17 South Africa
17 14 Ireland
18 18 Uruguay
19 19 Czech Republic
20 20 Indonesia
See More
RANK 2020 RANK 2019 Digital Nations
1 1 India
2 3 United States
3 2 Brazil
4 4 Canada
5 6 United Kingdom
6 5 Philippines
7 7 Russia
8 8 Mexico
9 13 Vietnam
10 9 Singapore
11 16 Australia
12 11 Colombia
13 10 Argentina
14 12 Chile
15 15 Poland
16 17 South Africa
17 14 Ireland
18 18 Uruguay
19 19 Czech Republic
20 20 Indonesia
21 21 Turkey
22 29 Egypt
23 24 South Korea
24 22 Hungary
25 25 Romania
26 27 Thailand
27 26 Malaysia
28 23 United Arab Emirates
29 28 Costa Rica
30 32 Taiwan
31 31 Pakistan
32 51 France
33 30 Bulgaria
34 34 Sri Lanka
35 35 Germany
36 38 Spain
37 51 Netherlands
38 33 Ukraine
39 36 Morocco
40 37 Ghana
41 41 Israel
42 39 Estonia
43 40 Puerto Rico
44 42 Peru
45 51 Jordan
46 43 Serbia
47 45 Panama
48 47 Slovakia
49 48 Slovenia
50 50 Jamaica

TSGI Top 20 Super Cities

RANK 2020 RANK 2019 Super Cities
1 1 Bangalore
2 3 Sao Paulo
3 6 Toronto
4 2 Manila
5 5 Dublin
6 4 Mumbai
7 9 Singapore
8 30 San Francisco
9 27 London
10 29 New York
11 7 Delhi (NCR)
12 24 Sydney
13 10 Buenos Aires
14 60 Vancouver
15 12 Cebu City
16 15 Santiago
17 61 Los Angeles
18 23 Moscow
19 17 Johannesburg
20 16 Pune
See More
2017 Ranking 2016 Ranking Super Cities
1 1 Bangalore
2 3 Sao Paulo
3 6 Toronto
4 2 Manila
5 5 Dublin
6 4 Mumbai
7 9 Singapore
8 30 San Francisco
9 27 London
10 29 New York
11 7 Delhi (NCR)
12 24 Sydney
13 10 Buenos Aires
14 60 Vancouver
15 12 Cebu City
16 15 Santiago
17 61 Los Angeles
18 23 Moscow
19 17 Johannesburg
20 16 Pune
21 20 Mexico City
22 13 Chennai
23 35 Belfast
24 8 Hyderabad
25 11 Kraków
26 34 San Antonio, Texas
27 14 Montevideo
28 149 Melbourne
29 19 Prague
30 36 Calgary
31 18 Kuala Lumpur
32 152 Tokyo
33 26 Dubai
34 187 Raleigh-Durham
35 65 Chicago
36 28 Birmingham, Alabama
37 21 Warsaw
38 64 Washington
39 49 Halifax
40 43 Cape Town
41 78 Boston
42 22 Budapest
43 71 Tel Aviv
44 63 Montreal
45 51 Durban
46 66 Taipei
47 37 Bogotá
48 76 Austin
49 31 Hanoi
50 52 Jakarta
51 32 St. Petersburg
52 39 Ho Chi Minh City
53 38 Bucharest
54 70 Seoul
55 98 Barcelona
56 155 Amsterdam
57 72 Atlanta
58 55 Tallinn
59 54 Glasgow City
60 86 San Diego
61 108 Berlin
62 47 Sofia
63 69 Dallas-Fort Worth
64 59 Perth
65 191 Tampa
66 73 Istanbul
67 84 Miami
68 46 St. Louis, Missouri
69 87 Seattle
70 40 Brno
71 45 Colombo
72 42 Rio de Janeiro
73 33 Curitiba
74 93 Philadelphia
75 140 Stockholm
76 50 Jaipur
77 56 Ahmedabad
78 96 Denver
79 124 Paris
80 25 San José
81 53 Medellin
82 79 Bangkok
83 67 Indianapolis, Indiana
84 44 Chandigarh
85 90 Cairo
86 74 Cluj-Napoca
87 85 Leeds (Yorkshire & Humber)
88 62 Cork
89 75 Kyiv
90 58 Guadalajara
91 48 Coimbatore
92 57 Monterrey
93 81 Lahore
94 41 Kolkata
95 82 Ljubljana
96 100 Cali
97 68 Brasília
98 91 Lima
99 80 Bratislava
100 97 Belgrade
  • New Entrants to Top 10 Digital Nations: Vietnam.
  • Top 5 Super Cities: Bangalore, Sao Paulo, Toronto, Manila and Dublin.
  • Top 10 Super Cities New Entrants: San Francisco, London and New York.
  • New Entrants in Top 100 Super Cities: There are 8 cities who have shown exemplary movement in embracing digital and being relevant to the globalization of services. These cities are Melbourne, Tokyo, Raleigh-Durham, Amsterdam, Berlin, Tampa, Stockholm and Paris making in Top 100 Super Cities.
  • Cities like Manila, Mumbai, Delhi, Buenos Aires, Cebu, Santiago, Chennai, Hyderabad etc., who have a significant amount of BPO and customer service work, have been hit the hardest and the industry has realised that they cannot only depend on human workers at the time of pandemic. Leading companies should have leveraged the digital technology to automate and contextualize a truly digital contact center with true omni-channel capability across chatbots and conversational AI.

Over the last decade, technology has disrupted numerous businesses across all industries. We all have seen how the lockdown has decimated the traditional businesses and lives of each and every one of the seven billion global population. Factories have been shut down, offices and retail shops have been closed, hospitals are limiting themselves to urgent and emergency care. All non-essential products and services are unavailable. Unemployment is at its highest ever in history. Customer service contact centers have huge volume of calls, but very few agents to take the calls. All businesses are working from home. We all wish that our applications were all hosted on public cloud like Azure, AWS, Google cloud that come with many tools which help automate operations. This would have enabled a seamless “work from home.” Many businesses have already made a decision that work from home will be the new normal. Most of your processes should be done through AI and digital workers rather than human workers. There are many intelligent solutions available driven by AI. Bringing in AI driven innovative solution is a must. So, before you automate “as is”, stop and think. Ask yourself few questions:

  • Dream the customer experience you want to deliver, without technology constraints
  • Is there an “off the shelf” innovative AI based solution to enable the client experience? And you bet, there is!
  • Can I completely automate the solution? And you bet, you can! Don’t listen to people who give you multiple reasons as to why it cannot be done

Businesses who have embraced innovative technologies have done extremely well. Numerous examples of winners should give us the motivation and sense of aggression for action. We all wish, we would have been more prepared earlier. The good news is that each and every one of us in our respective businesses can still leverage numerous innovations and the new technology, to get our businesses on track in a fairly short period. We need to prepare for the recovery and get the return on investment in less than six months. Here is list of few solutions that are being deployed by clients across the globe to manage through the global crisis (www.tholons.com):

  • Digital Omni-channel Contact Centers with Conversational AI
  • Cloud Migration, DevOps, SecOps & WFH
  • AI Driven Finance and Banking Solutions and Intelligent Automation
  • AI Driven Healthcare Intelligent Automation Solutions
  • Intelligent Supply Chain

About Tholons

THOLONS is a Global Strategic Consulting, Digital Industrial Innovation and Investment Advisory group serving Fortune 500 / Global 2000 clients. We help clients maximize returns on their innovation, digital transformation, business growth and global expansion.
Tholons advisors engage with government bodies to build compelling strategies for making countries an attractive destination for Technology, Business Process Management, Innovation and Digital.
MY SPACES, the Enterprise Innovation global network, powered by THOLONS is the global leader and platform in a collaborative ecosystem of Co-work | Co-innovate | Co-invest.

About Tholons Services Globalization Index (TSGI)

TSGI 2020 is the 15th edition since its inception in 2006 and is based on Tholons’s proprietary location assessment framework, which uses both primary and secondary research. Data is collected and validated from an extensive network of industry stakeholders including enterprise buyers, service providers, governments, trade bodies and associations. Innovation / Digital, Talent, Skills & Quality, Cost, Risk & Quality of Life, Business Catalyst and Infrastructure are the key metrics used to rate and rank Super Cities and Digital Nations.
Tholons introduced innovation, startup ecosystem and digital transformation as key components to define its index for Top 50 Digital Nations and Top 100 Super Cities 2017. Tholons is excited to present its perspective on digital, and how it will change the industry, and the future of economies and growth markets. In TSGI 2018, additional digital parameters such as cybersecurity, digital skills, scale and global competitiveness were attributed. This 2020 index has a much higher emphasis on digital innovation attributes and assessment of how the various cities and countries have managed and are winning over the global crisis during the pandemic.

Media Contact
New York: Ankita Vashistha | +1-646-250-3828 | ankita@tholons.com
London: David Jones | +44-745-967-9656 | david@tholons.com
Bangalore: Anthony Rajesh | +91-988-645-7772 | rajesh@tholons.com

www.tholons.com